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METHOD OF RETURN

THE RIGHT OF RETURN of TEXPIR® products is possible within 14 days of receipt, in compliance with D.L. n. 206 of 06/09/2005 21/2014. modified by Legislative Decree no. 21/2014. It is recommended to carefully check the size of the mattress and pillows before proceeding with the order.

The Customer is required to carefully check the integrity and suitability of the products at the time of delivery. Only perfectly undamaged products, which have not been used, washed or in any way damaged, may be refunded.

The goods must be returned with the original packaging.

Customized products cannot be refunded.

To proceed with the return of the goods, the Customer is invited to contact the Customer Service TEXPIR® by writing to resi@texpir.com within 14 working days from the date of delivery of the package to communicate:

  • Reason for return
  • Code of the product to be returned
  • Your bank details for the purpose of compensation by bank transfer (IBAN, or alternative institution, agency, current account, ABI and CAB).

Once confirmed by the TEXPIR® Customer Service the possibility of proceeding with the return, the same TEXPIR® Customer Service will reserve the collection of the goods by express courier UPS.

The shipping cost for the return of products is free of charge for orders starting from € 90.00; for lower orders, the expenses for the return by UPS express courier are charged to the customer and will be reduced by the amount refunded.

The refund will be made within 14 working days of receipt of the returned products, after verification of the integrity of the goods.

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